Notes from a Desi Geek

Earlier I made a post telling you that Rediff Radio Rocks!

Though song selection and content on Rediff Radio is excellent, customer service is NON-EXISTENT.

I have been a regular listener to Rediff Radio and around 3 weeks back, I found that I am no longer able to login to Rediff Radio.

Though I knew my password for sure, I thought let me try to find out password. When I tried there ‘Forgot Password’ page, it told me that user ‘boyzone_2001 AT yahoo DOT com’ doesn’t exist! Now that’s a shocker!

So, I tried to find support page/email id for Rediff Radio. And here comes the surprise, there is no support page/email id for Rediff Radio! Basically if you have any problem, you are on your own! But wait, they have this ‘Feedback’ page for Rediff Radio. Can I use it to report my problem? Not seeing any harm in trying that form, I mailed Rediff Radio guys about my problem. And what I find next day? I find that I have not received any response from Rediff Radio but my account is now working! Wow! That feedback form is surely great!

2 more days passes by and my account stops working again! Being wise from last experience, I immediately wrote comment through that Feedback Form, thinking that tomorrow my account will be active. But the magic didn’t work this time. I was unable to login the next day. The day after that. And a full week went by. My account simply didn’t work. Not knowing how to contact these guys, I thought about mailing the RJ of Rediff Radio, Miss Malishka. Here’s what I wrote:

Hi Malishka,

As much as I love your talk show on Rediff Radio, I hate the Rediff Radio customer service.

I am a paid subscriber to Rediff Radio with quarterly billing. Few days back, I was not able to login to Rediff Radio. So I tried to contact you guys using feed back form. Next day, it started working. Though I did not get any response for my email. [Actually I don

This entry was posted on Tuesday, January 18th, 2005 at 12:52 am and is filed under Rants. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.